Terms & conditions
PLEASE READ THESE LICENSE TERMS CAREFULLY.
BY MAKING PURCHASES YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, STOP USING THE APP, UNINSTALL IT, AND DO NOT PROCEED WITH ANY IN-APP PURCHASES.
1. License
We are E-Tafakna SARL, a private company duly registered and incorporated under the laws of the State of Tunis, Tunisia. We license you to use:
- The E-Tafakna app, i.e. mobile application software (excluding the object code and source code), the data supplied with this software, and any updates or supplements to it.
- The related online or electronic documentation « documentation ».
- The related dispute resolution services « dispute resolution services » as permitted in these terms.
2. Commitments
We take our responsibilities as a provider of app-based legal products and services seriously. This means that we will in particular:
- Provide clear and accurate information on costs, subscription services and fees, including any additional add-on charges.
- Make it clear if there is any in-app promotion of paid content or promotion of any other product or service.
- Ensure that both paid and free products and services are presented clearly and given equal prominence
- Only take payments from you with your knowledge and express authorization.
3. Your privacy
- We only use personal data collected through your use of the app as set out in our privacy policy.
- Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the app may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
4. Additional terms for specific services
- Our app may be installed and/or downloaded on mobile phones, tablets and other portable or handheld devices « the devices ». When you download, install or use our app on any such device, as well as when you purchase any content available therein « in-app content », you agree to be bound by and adhere to the present end-user license agreement specifically governing and regulating the use of the app, as well as our privacy policy. These documents constitute the entire agreement between our company and you.
- Apps developed by us may be available for downloading and installation on a number of online platforms, or online application stores « mobile app stores » including, without limitation, App Store and Google Play, in respect of which independent sets of terms and conditions of use apply regarding use of their respective services.
- When you download, install or use our app via mobile such app stores, the ways in which you use the aforesaid app and documentation shall also be governed and regulated by the respective mobile app store's terms and conditions of use and which shall apply in addition to our privacy policy and our end-user license agreement. In the event that there is any discrepancy between the respective mobile app store's terms and conditions of use and the present end-user license agreement and our privacy statement, the respective mobile app store's terms and conditions of use shall apply.
5. Changes to these terms
- We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we may introduce.
- We will do our best to notify you of a change.
- If you do not accept the notified changes you may continue to use the app and the service in accordance with the existing terms, but certain new features may not be available to you.
6. App updates
From time to time we may provide an update of the app to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may ask you to update the app for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app.
7. Collection of technical data
By using the app or any of the services, you agree to us collecting and using technical information about the devices you use the app on and related software, hardware and peripherals to improve our products, as stipulated and described in further detail in our privacy policy.
8. License restrictions
You agree that you will:
- Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app.
- Not copy the app, documentation, except as part of the normal use of the app or where it is necessary for the purpose of back-up or operational security.
- Not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, dcumentation nor permit the app or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the app on devices as permitted in these terms.
- Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the app nor attempt to do any such things, except to the extent that such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another program (hereinafter « the permitted objective »), and provided that the information obtained by you during such activities:
- Is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the permitted objective.
- is not used to create any software that is substantially similar in its expression to the app
- Is kept secure.
- Is used only for the permitted objective.
9. Disclaimer and limitation of liability
- Please note that while our app offers assistance in generating legal documents, it is important to seek advice from a qualified legal professional to ensure that the documents meet your specific needs and comply with relevant laws and regulations. We are not acting as legal advisors or accountants, and any use of our app does not establish an attorney-client or accountant-client relationship. Users are encouraged to review and verify the accuracy and completeness of the documents generated by our app before relying on them for any legal or financial matters.
- We are not responsible for any errors, inaccuracies, or omissions in the documents generated by our app. Users should carefully review and validate the documents to ensure their accuracy and suitability for their intended purpose.
- While we strive to provide reliable and accurate information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the app or the information, products, services, or related graphics contained in the app for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
- In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this app.
- By using our app, you agree to indemnify, defend, and hold harmless E-Tafakna Legal Sarl and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your use of the app or violation of these terms.
10. Acceptable use restrictions
You must:
- Not use the app in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the app, or any operating system.
- Not infringe our intellectual property rights or those of any third party in relation to your use of the app, including by the submission of any material (to the extent that such use is not licensed by these terms).
- Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app.
- Not use the app in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.
- Not collect or harvest any information or data from the app, any service or our systems or attempt to decipher any transmissions to or from the servers running the app or any service.
11. Intellectual property rights
- We retain all rights, title, and interest in our products and services including software, images, text, graphics, illustrations, logos, trademarks, copyrights, photos, videos, and all intellectual property. You may not reproduce, modify, distribute, publish, license, sell, or create derivative works from our products or services.
- Subject to these terms, you are granted a limited, non-exclusive, non-transferable, and revocable license to use the services. You may keep personal copies of documents you create using the app.
12. Our responsibility
- We are responsible for foreseeable losses or damages caused by our failure to comply with these terms. Loss or damage is foreseeable if it is obvious that it will occur or if both parties knew it might occur when the terms were accepted.
- We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud.
- If defective digital content supplied by us damages your device or digital content, we will repair the damage or compensate you. We are not responsible for damage avoidable by installing a free update or failing to follow installation instructions or minimum system requirements.
- We are not responsible for business losses. The app is for domestic and private use only. If used commercially, we have no liability for profit loss, business interruption, or opportunity loss.
- The app enables the creation and sharing of legal agreements « content ». We do not provide legal advice and updates are not guaranteed to be complete or up-to-date. Seek professional advice before taking action based on the information provided.
- Backup your content and data. We recommend maintaining backups in case of app issues.
- Check if the app meets your needs before using it. It is not designed for individual customized requirements.
- We are not responsible for events beyond our control that delay support or services. We will inform you and minimize delay effects where possible.
13. Termination
We may terminate your right to use the app if you seriously breach these terms. If correction is possible, you will be given a reasonable opportunity to do so.
If we terminate your rights to use the app:
- You must stop using the app and all activities permitted under these terms.
- You must uninstall and delete the app from all devices and destroy all copies in your possession and confirm completion of this action.
- We may remotely access your devices to remove the app.
14. Severability
Each paragraph of these terms operates separately. If any are determined unlawful by a court or authority, the remaining paragraphs remain in full effect.
15. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Tunisia.
Any dispute arising in connection with this agreement is subject to the non-exclusive jurisdiction of the courts of Tunisia.
Support and reporting problems
For questions about using the app, technical assistance, or submitting a complaint, contact us at contact@e-tafakna.com or through our contact form. We will communicate with you via email using the contact information you have provided to ensure quick and effective follow-up.
